Patients & Visitors
Patient Rights & Responsibilities
Focusing on Patient Safety
At St. Joseph's, our plan for providing quality of care to our patients in all areas and at all levels includes a focus on patient safety. We encourage recognition and acknowledgement of risks to our patients and employees and we act on those risks by putting in place processes of care to reduce risk and errors.
St. Joseph has been recognized as a Distinguished Hospital for Patient Safety. We direct our efforts daily in the pursuit of performing as a high reliability organization while maintaining respect and compassion for each person's dignity, the diversity of life and individual preference.
We have been following key priorities for action over time and show excellent performance in reducing neonatal mortality and birth trauma, falls with injury, hospital-acquired press ulcers, and serious safety events. Many standardized bundles of care are in place to ensure that every patient receives the same quality of care provided by our health care team every time.
You have the right to report any concern you have about the safety or quality of care we provide directly to our accrediting agency The Joint Commission. But as we keep our eye on patient safety every day, we hope that will never be necessary. As a high-reliability organization we want to deliver what we intend to do and that is to Heal Without Harm.
Your rights while receiving care at St. Joseph Regional Medical Center are based on our philosophy which:
- Affirms the rights of each person.
- Recognizes each individual's unique needs.
- Respects each person's dignity.
The following are general patient rights and responsibilities. In addition, we have specific policies and procedures that describe the mechanism by which we support your rights as a patient.
As a patient, you have the right to:
- Have a family member or representative and your personal
physician notified promptly of your admission.
- Receive complete information about your diagnosis, treatment and prognosis, including information on transfer and discharge.
- Receive all information you need to consent to refuse any
proposed treatment or procedure. This information includes
the risks, benefits and unanticipated outcomes associated
with the procedure or treatment and possible effect if the
treatment is declined.
- Refuse recording or filming for purposes other than identification, diagnosis or treatment.
- Exercise the legal and moral right to make decisions regarding your health care. This includes the execution of advance directives. In the event of a terminal condition, the hospital addresses your wishes relating to end-of-life decisions.
- Refuse to take part in research. In deciding whether or not to participate, you have the right to a full explanation, including alternatives.
- Privacy while in the hospital and confidentiality and security of all information and records regarding your care.
- Expect reasonable personal safety, including the right to be free from all forms of abuse and harassment.
- An environment that preserves dignity and contributes to a positive self-image.
- Receive adequate information about the person or people responsible for providing your care, services and treatment.
- Be an active, informed participant in decisions about your care, treatment, services, and discharge planning.
- Report to St. Joseph Regional Medical Center any concerns or questions regarding the service that you have receive without hesitation or fear of reprisal.
- Contact the state agency in lieu of filing a grievance with the hospital.
- Request and receive copies of any medical center policies related to organization ethics and patient rights.
- Appropriate assessment and management of pain.
- Effective communication, including interpretive services at no charge if you need help speaking or understanding English.
- Access information contained in your clinical records and billing statement within a reasonable time frame.
- Access protective and advocacy services.
As a patient, you have a responsibility to:
- Cooperate with your physician and hospital personnel who
care for you.
- Accept personal liability for refusal of treatment or failure to
follow your physician's instructions.
- Ask questions when you do not understand.
- Be considerate of other patients and encourage your visitors
to be considerate.
- Ensure prompt payment of your bill for health care services
by timely completion of insurance forms and applications
for payment assistance and settlement of your co-payment
obligation, if applicable.
In partnership with St. Joseph Regional Medical Center, The Joint Commission helps build an environment that supports continual improvement, as evidenced by our commitment to quality and patient safety. We encourage recognition and acknowledgment of risks to our patients.
Review of medical/health care errors and potential errors will serve to initiate actions to reduce risks. Safety or quality of care issues can be reported to The Joint Commission. Call
800-994-6610 or email to firstname.lastname@example.org.
If you are a Medicare beneficiary, you may contact the Quality Improvement Organization at 208-383-5944. We appreciate receiving information regarding care and suggestions you have that will help us to improve services offered at the medical center. If you have concerns or questions regarding service or your rights as a patient within the center, please contact the department director of the area or the patient affairs assistant at ext. 5304. You may also contact the Bureau of Facility Standards at 208-334-6626.