Patient Billing / Financial Assistance
Patient Billing
St. Joseph Regional Medical Center is committed to providing you with the best medical care possible. This includes the handling and understanding of your bill. We want to help you understand your bill and answer any questions you may have. If you still have unanswered questions after reading this page, please contact us for assistance at (208) 799-5533.
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Regarding Your Bill
(You may receive more than one bill)
When you receive medical care from one of our many SJRMC locations, you may receive more than one statement for the treatment received during your visit. Many services must be divided between provider (MD, DO, PA, ARNP, NP, etc) and the supplies and/or staff resources used in order to meet federal and state billing regulations. This may result in two separate billings for a single date of service, which may also lead to two explanations of benefits from your payor. Common examples are the doctor’s visit with laboratory or x-ray services performed.
Getting Help
If you need financial help with your bill, please speak with one of our financial counselors. If you have insurance or are covered under Medicaid or Medicare, please share that information with our financial counselors when you seek care at any of our locations. This will help them better assist you.
Business Office Phone Numbers:
Main Office:
- (208) 799-5533
Financial Counselors:
Last Name:
- (A-G) 208-799-5205
- (H-O) 208-799-5201
- (P-Z) 208-799-5203
- (Evenings) 208-750-7379
Insurance Representatives:
Last Name:
- (A-F) 208-799-5376
- (G-L) 208-799-6202
- (M-R) 208-799-5327
- (S-Z) 208-799-5202
- (Auto/Ind./I.H.S.) 208-750-5326
- Cancer Clinic 208-799-5443
- Recurring Accounts 208-799-5442
Financial Assistance Options
We want to make sure you receive the health care you need regardless of your ability to pay. Any of these options can help if you or a family member is uninsured or if you have a balance to pay after your insurance company has submitted payment.
Financial Help Available
What is covered?
SJRMC financial assistance is available to cover medically necessary services provided by SJRMC, including hospital care, outpatient services, physician services and emergency room services. If you need help paying your medical bills, we have financial counselors available to assist you with the easy process of:
- Reviewing the eligibility criteria
- Verification of financial need
- Review of other payor sources available, i.e. local, state and federal health care programs
This program is intended for patients who cannot afford or do not qualify for health insurance and/or have very limited financial resources.
Any patient can apply for financial assistance. Eligibility will be determined based on your resources and household income. You will be asked to provide this information on a Financial Assistance Application.
Examples of documentation that may be required are pay stubs, tax return forms, bank statements, and medical bills owed.
The following programs are available:
- Financial Assistance for all or part of your balance
- Discounts for uninsured patients
- Alternative payment arrangements
Government and community programs
No single organization can meet the needs of all patients who are unable to cover their medical bills. For this reason, patients without hospital coverage must take advantage of all programs for which they may qualify. This helps ensure that SJRMC's resources will be available to patients who don’t qualify for other financial assistance.
Payment plan options
After all available health insurance coverage, financial assistance and discounts have been applied to your medical bill, there may still be a remaining balance. Our financial counselors can work with you to set up a payment plan.
SJRMC accepts the following forms of payment:
- Credit card and Debit card (Visa / Mastercard / American Express / Discover)
- Personal Check
- Money Order
- Cash - when presented in person
Understanding Your Bill
SJRMC is committed to providing you with the best medical care possible. We want to help you understand your bill and answer any questions you may have.
Understanding Your Hospital Bill at SJRMC
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