Patients & Responsibilities

At St. Joseph's, our plan for providing quality of care to our patients in all areas and at all levels includes a focus on patient safety.

 

We encourage recognition and acknowledgment of risks to our patients and employees and we act on those risks by putting in place processes of care to reduce risk and errors.

St. Joseph has been recognized as a Distinguished Hospital for Patient Safety. We direct our efforts daily in the pursuit of performing as a high-reliability organization while maintaining respect and compassion for each person's dignity, the diversity of life and individual preference.

We have been following key priorities for action over time and show excellent performance in reducing neonatal mortality and birth trauma, falls with injury, hospital-acquired press ulcers, and serious safety events. Many standardized bundles of care are in place to ensure that every patient receives the same quality of care provided by our health care team every time.

You have the right to report any concern you have about the safety or quality of care we provide directly to our accrediting agency The Joint Commission. But as we keep our eye on patient safety every day, we hope that will never be necessary. As a high-reliability organization we want to deliver what we intend to do and that is to Heal Without Harm.

 

PATIENT RIGHTS AND RESPONSIBILITIES

Your rights while receiving care at St. Joseph Regional Medical Center are based on our philosophy which affirms the rights of each person; recognizes each individual's unique needs; and respects each person's personal dignity.

The following are general patient rights and responsibilities.  Please ask if you have questions or request further information.

You have the right to:

  • be treated with compassion, respect, dignity, and concern for you as an individual.
  • have your culture, religious beliefs and values respected and given consideration with regard to medical treatment whenever possible.
  • expect treatment that meets high standards of care, is up-to-date with current medical practice and is safe and appropriate to your needs including an environment that preserves dignity and contributes to positive self-image.
  • have personal privacy during the course of your care.
  • effective communication.


You have the right to:

  • know the name and role of those individuals providing your care.
  • be part of decisions about your care; informed about your diagnosis and health condition.
  • be advised of options for treatment.
  • be advised of the probable outcome of your treatment.
  • be involved in planning your care and treatment.
  • be given the opportunity to request or refuse treatment.
  • be informed of unanticipated outcomes. 
  • be involved in your discharge planning.


You have the right to:

  • play an important part in managing your pain, to have the opportunity to describe your pain, and to expect that those caring for you will be responsive and skilled in pain prevention and relief.
  • request a second opinion if you have concerns or are in doubt about decisions for your treatment.
  • prepare Advance Directives with regard to treatment decisions, be given information about the outcome of your decisions and have your Directives followed.
  • appoint someone to make decisions on your behalf if you are unable.
  • have a family member or someone of your choice be notified promptly of your admission to the hospital, and have your own provider notified as well.
  • have access to communication with others via visitors or electronic device(s) according to hospital policy.
  • receive visitors, including someone of your choice for emotional support, and to limit visitors (with your knowledge, we may request visitor limitation during times of personal care/discussions and to promote safety, rest, and healing). 
  • have access, by written request, to any medical information contained in your medical record.
  • have all medical information about your care held in strictest confidence and available only to those directly involved in your care.
  • be given help with special needs such as guardianship, advocacy,  or protective services to provide an environment free of abuse, harassment, neglect, or exploitation.
  • be free from any form of restraint including physical or chemical (drug) that restricts normal movement or inhibits mental function (such restraints may be used only when ordered by a provider to prevent harm or injury to yourself or others, or when necessary to support medical healing).
  • participate or to refuse if asked to be part of a research activity. If you choose to be part of a research activity, you have the right to know its benefits, risk or discomfort, what part of the project is research, and any costs to you.
  • to consent prior to any recording or filming.
     

You have the right to:

  • tell the hospital if you have complaints about your care without hesitation or fear of reprisal. These may be reported to:
     
    • your caregiver or the manager or director of the unit where you are being treated. 
    • contact Liz Way, Patient Affairs, (208) 799-5304 or lway@sjrmc.org to report your complaint.  
    • After hours, you may also contact the Nursing Supervisor, (208) 799-6607; or you can
    • Contact the state agency directly to file a complaint with the hospital.
    • Idaho Bureau of Facility Standards at (208)334-6626; and/or you may
    • Contact Joint Commission to report safety or quality issues.
    • Call 800-994-6610 or email complaint@jointcommission.org

 

Know Your Responsibilities:

  • be accurate and complete, as much as possible, in giving your medical history.
  • carry identification with you.
  • notify your caregivers if your health changes.
  • ask questions and take part in your health care decisions.
  • let us know if you don't understand any part of your treatment.
  • treat staff and other patients with respect.
  • regard other patients' medical information as confidential.
  • respect hospital property and equipment.
  • examine your hospital bill and ask questions.
  • pay your bill promptly; if there is a hardship, let us know so we may help you.
  • tell your caregivers if they have not fulfilled their commitment to your care or showed concern and respect for you.


Notice Informing Individuals About Nondiscrimination & Accessibility Requirements

DISCRIMINATION IS AGAINST THE LAW!

  • St. Joseph Regional Medical Center complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.
  • St. Joseph Regional Medical Center does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.


St. Joseph Regional Medical Center provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters; and
  • Written information in other formats


St. Joseph Regional Medical Center provides free language services to people whose primary language is not English, such as: 

  • Qualified interpreters; and
  • Information written in other languages.


If you need these services, contact the House Supervisor: (208) 799-6607.

If you believe that St. Joseph Regional Medical Center has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with:

Jill Balmer, Corporate Responsibility Officer
415 6th St., Lewiston, ID 83501
Phone: (208) 799-5292
Fax: (208) 799-5528
Email: jbalmer@sjrmc.org

You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, Jill Balmer,
Corporate Responsibility Officer is available to help you. 

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at: 

https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC 20201
(800) 868?1019, (800) 537?7697 (TDD)

Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html

NOTICE OF INTERPRETATION SERVICES

Spanish: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.

German: ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung

French: ATTENTION: Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement.

Serbo-Croatian: OBAVJEŠTENJE: Ako govorite srpsko-hrvatski, usluge jezičke pomoći dostupne su vam besplatno.

CHINESE: 注意:如果䓟使用繁體中文,䓟可以免費獲得語言援助服務

FILIPINO: PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa
wika nang walang bayad.

RUSSIAN: ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода.

JAPANESE: 注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。

PORTUGUESE: ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis.

ARABIC: .ناجملاب كل رفاوتت ةيوغللا ةدعاسملا تامدخ نإف ،ةغللا ركذا ثدحتت تنك اذإ :ةظوحلم

KOREAN: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다.

VIETNAMESE: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn.

ROMANIAN: ATENȚIE: Dacă vorbiți limba română, vă stau la dispoziție servicii de asistență lingvistică, gratuit.

NEPALI: ध्यान दिनुहोस्: तपार्इंले नेपाली बोल्नुहुन्छ भने तपार्इंको निम्ति भाषा सहायता सेवाहरू निःशुल्क रूपमा उपलब्ध छ ।

LAO: ໂປດຊາບ: ຖ້າວ່າ ທ່ານເວົ້າພາສາ ລາວ, ການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາ, ໂດຍບໍ່ເສັຽຄ່າ, ແມ່ນມີພ້ອມໃຫ້ທ່ານ.

 

Privacy practices

For more information on our Privacy Practices:

  • Notice of Privacy Practices
  • Authorization for Disclosure of Health Information 
     
    • St. Joseph Regional Medical Center complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.  

    • Spanish: St. Joseph Regional Medical Center cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo.  

    • German: St. Joseph Regional Medical Center erfüllt geltenden bundesstaatliche Menschenrechtsgesetze und lehnt jegliche Diskriminierung aufgrund von Rasse, Hautfarbe, Herkunft, Alter, Behinderung oder Geschlecht ab. 

Privacy Officer: Sally Briney / Jill Balmer

Phone: 208-799-5486 / 208-799-5292
Address: 415 6th Street
Lewiston, ID 83501

Learn more

In partnership with St. Joseph Regional Medical Center, The Joint Commission helps build an environment that supports continual improvement, as evidenced by our commitment to quality and patient safety. We encourage recognition and acknowledgment of risks to our patients.

Review of medical/health care errors and potential errors will serve to initiate actions to reduce risks. Safety or quality of care issues can be reported to The Joint Commission.

Call 800-994-6610 or email to complaint@jointcommission.org.

We appreciate receiving information regarding care and suggestions you have that will help us to improve services offered at the medical center. If you have concerns or questions regarding service or your rights as a patient within the center, please contact the department director of the area or the patient affairs assistant at 208-799-5304

If you are a Medicare beneficiary, you may contact the Quality Improvement Organization at 208-383-5944.

You may also contact the Bureau of Facility Standards at 208-334-6626.