Billing & Financial Assistance
St. Joseph Regional Medical Center is committed to caring for all people regardless of their ability to pay, with special attention to those who are poor and vulnerable. St. Joe's offers financial counseling and assistance to help address any financial concerns patients or their families may have regarding care.
Our financial aid policies reflect St. Joe's dedication to working together with our patients in a compassionate and caring manner to identify options for resolving their financial obligations.
Help is available by contacting 208.799.5333.
- Complete Financial Assistance Policy
- Care Providers Covered Under Financial Assistance Policy
- Financial Assistance Application
Understanding Your Bill
St. Joe's is committed to providing you with the best medical care possible. We want to help you understand your bill and make sure any questions you have are answered.
- What should I expect to pay at the time of service?
Our goal is to discuss your financial responsibility to ensure you are informed about the cost of services you are receiving and to avoid any surprises later when you receive your bill.
During the registration process, we will run your insurance information and let you know about required co-pays, coinsurance or deductible amounts. These are collected at the time of service. For convenience, we accept cash, check, or credit card.
- How much do I really owe?
After your insurance company has processed your claim, we will bill you for your part of the bill. Most insurance plans require patients to pay part of their hospital bill.
If you have questions about your insurance, please contact your insurance company. If you do not have insurance, you are responsible for your hospital bill. We give an automatic discount for patients without insurance coverage.
- What if I cannot pay?
In keeping with our mission, we are proud to provide financial assistance based on resources, income, and household size. We may be able to help you with all or part of your responsibility for hospital services. Financial assistance is available to all patients.
If you would like to pay your bill over time in smaller payments, we can help you set up a payment plan. Please call one of our Financial Counselors for assistance.
- Why did I receive a separate doctor, ambulance or laboratory bill?
Many doctors, ambulance companies, and laboratories who work with St. Joe's are not St, Joe's employees. They're separate businesses with their own billing. If you have insurance questions, contact their office directly.
- Phoenix Radiology: 208.743.4393
- Pathologist Regional Laboratory: 208.746.0156
- HNI Health (Hospitalists): 866.254.3991
- Sound Physicians (Emergency Dept. Providers): 866.535.5215
- LifeFlight: 866.883.9998
- MedStream Anesthesia: 877.350.3511
- City of Lewiston (Ambulance Services): 208.743.3556
Clinics and Hospital-Based Outpatient Services
“Provider-Based” or “Hospital-Based Outpatient” refers to the billing process for services rendered in a hospital outpatient clinic or location. This is the national model of practice for integrated health systems involved in patient care and St. Joseph Regional Medical Center follows these very specific billing practices as regulated by the Centers for Medicaid & Medicare Services.
This means that patient may receive two bills: One from the hospital (the technical component) and one for the practitioner’s professional services.
- Clinic office: 208.750.7464 (clinic questions)
- Payments & Statement questions: 1.855.840.2350 (clinic questions, only)
Need additional help?
If you are having trouble, we are here to help! Financial counselors are available Monday through Friday from 8 a.m. to 4 p.m. for walk-in questions.
415 6th Street | Lewiston, ID 83501